Hotel Messenger
Increase Responsiveness and Provide a Higher Level of Service
Welcome Message
Our system will automatically send a welcome greeting to your guests before they arrive letting them know you are able to respond to their requests over texts.
Check-Out Message
When a guest checks out, the system will send a thank you message along with the option to provide feedback about their stay.
Guest Conversation History
The messenger has a simple-to-use interface that allows you to search each guest's current and past conversations.
Notifications
When a guest sends a message, the system will notify each staff member connected to the system with a popup and a sound notifier.
Auto-Responses
If a guest sends a message when the office is closed or when staff is busy, the system will automatically send an out-of-office message. If those messages go unanswered for too long, the system will escalate the message.
AI/Bot
The messenger is an intelligent system that analyzes the incoming messages. If a guest asks about common phrases like 'WIFI', the system will auto-reply with a predefined response. The bot works for WIFI, Breakfast, Room Number, Ski Lift Status/Ski Conditions, and Weather.
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